Frequently Asked Questions
Everything you need to know about our colorful and sustainable collection.
What makes SUSAN BIJL products sustainable?
Our products are made from high-quality Bluesign® certified recycled ripstop nylon. This reduces waste and ensures a long-lasting life cycle for every bag and accessory we produce.
How should I clean my SUSAN BIJL bag?
Most of our products are machine washable. We recommend a cold wash at 30 degrees Celsius on a gentle cycle. Do not tumble dry; instead, hang the bag to air dry to maintain the fabric's integrity.
How long does shipping take?
For orders within the Netherlands, delivery typically takes 1-2 business days. International shipping varies by destination, usually ranging from 3-10 business days depending on your local carrier.
What is your return policy?
You can return any unused item in its original packaging within 14 days of receipt. Once we receive and inspect the item, we will process your refund to the original payment method.
Do you ship worldwide?
Yes, we offer worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
Which payment methods do you accept?
We accept a variety of payment methods including iDEAL, Credit Cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a smooth checkout experience.